Care Advocate
3.
8 Full-time 9 hours ago Full Job Description Description AdventHealth Corporate All the benefits and perks you need for you and your family:
Benefits from Day One Career Development Whole Person Wellbeing Resources Mental Health Resources and Support Our promise to you:
Joining AdventHealth is about being part of something bigger.
It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit.
AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ.
Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team.
All while understanding that together we are even better.
Shift:
Monday-Friday Job Location:
Remote ; Opening for a 10:
30a-7pm shift and 11:
30a-8pm shift The role you'll contribute:
The Care Advocate focuses on relationships, enhancing the overall consumer experience for the purpose of seamless, timely access to, and step-by-step guidance within the AdventHealth network.
The Care Advocate facilitates a positive health and wellness experience and inherently seeks to help people feel whole.
Individuals in this role are motivated to provide exceptional service to each consumer they encounter and are highly driven to meet the unique needs of a variety of consumers.
He or she cultivates a continuous, supportive relationship with patients through emotional responsiveness and informative communication while always striving to convert the impossible into a reality.
The Care Advocate actively participates in outstanding service accepting responsibility in maintaining relationships that are equally respectful to all.
.
The value that you bring to the team:
Demonstrates, through behavior, AdventHealth Orlando's service standards.
Acts as a vital connector and communicator between the consumer, the AdventHealth provider and office staff primarily through communication in a secure virtual messaging platform.
Empathetically and effectively manages patient comments, concerns, and requests while ensuring a positive consumer experience with the goal of building authentic relationships Uses previous consumer experience to connect consumers with various services, while accessing electronic medical record to understand of diagnosis, treatment and medications Ensures complete resolution to consumer questions or concerns Manages processes across AdventHealth that connect consumers with necessary services within AdventHealth Maintains current knowledge and skills related to the Care Advocate role, while adhering to professional and ethical standards of practice Qualifications The expertise and experiences you'll need to succeed:
Minimum
Qualifications:
One year of experience in a healthcare environment and/or two years of experience in customer service or related experience Preferred
Qualifications:
Graduation from an accredited medical assistant program.
Graduation from an accredited bachelor's degree program High School Diploma and/or GED This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Full-time 9 hours ago Full Job Description Description AdventHealth Corporate All the benefits and perks you need for you and your family:
Benefits from Day One Career Development Whole Person Wellbeing Resources Mental Health Resources and Support Our promise to you:
Joining AdventHealth is about being part of something bigger.
It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit.
AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ.
Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team.
All while understanding that together we are even better.
Shift:
Monday-Friday Job Location:
Remote ; Opening for a 10:
30a-7pm shift and 11:
30a-8pm shift The role you'll contribute:
The Care Advocate focuses on relationships, enhancing the overall consumer experience for the purpose of seamless, timely access to, and step-by-step guidance within the AdventHealth network.
The Care Advocate facilitates a positive health and wellness experience and inherently seeks to help people feel whole.
Individuals in this role are motivated to provide exceptional service to each consumer they encounter and are highly driven to meet the unique needs of a variety of consumers.
He or she cultivates a continuous, supportive relationship with patients through emotional responsiveness and informative communication while always striving to convert the impossible into a reality.
The Care Advocate actively participates in outstanding service accepting responsibility in maintaining relationships that are equally respectful to all.
.
The value that you bring to the team:
Demonstrates, through behavior, AdventHealth Orlando's service standards.
Acts as a vital connector and communicator between the consumer, the AdventHealth provider and office staff primarily through communication in a secure virtual messaging platform.
Empathetically and effectively manages patient comments, concerns, and requests while ensuring a positive consumer experience with the goal of building authentic relationships Uses previous consumer experience to connect consumers with various services, while accessing electronic medical record to understand of diagnosis, treatment and medications Ensures complete resolution to consumer questions or concerns Manages processes across AdventHealth that connect consumers with necessary services within AdventHealth Maintains current knowledge and skills related to the Care Advocate role, while adhering to professional and ethical standards of practice Qualifications The expertise and experiences you'll need to succeed:
Minimum
Qualifications:
One year of experience in a healthcare environment and/or two years of experience in customer service or related experience Preferred
Qualifications:
Graduation from an accredited medical assistant program.
Graduation from an accredited bachelor's degree program High School Diploma and/or GED This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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