Guest Service Agent
Baymont Inn and Suites by Wyandham Altamonte Springs Baymont Inn and Suites by Wyandham Altamonte Springs Altamonte Springs, FL Altamonte Springs, FL Part-time Full-time Part-time Full-time $14 - $16 an hour $14 - $16 an hour 19 hours ago 19 hours ago 19 hours ago We are looking for a hard-working and friendly Guest Service Agent to add to our team.
The ideal candidate should have experience interacting with customers via email, phone or face-to-face and is capable of fulfilling multiple tasks at once.
The ideal candidate will have excellent communication skills, a pleasant telephone voice and be comfortable solving problems independently as well as working within a team.
We are looking for 1 person for a split shift.
Or 2 people to work part time combination of the below.
(2- 2nd shift, 1- 1st shift, and 2- 3rd shifts)
Responsibilities:
Provide excellent customer service to members.
Be a calm, focused, and unflappable presence in the face of a crisis.
Ensure that company policy is enforced consistently and courteously.
Write down any facts or other information relevant to the customer's complaint or compliment.
Gather information necessary to process refunds, exchanges, and other requests.
Learn how to use advanced computer systems.
Handle telephone calls with patience and professionalism.
Handle sensitive or delicate issues with diplomacy and tact.
Provide information about goods and services offered by competitors of the company.
Job Types:
Full-time, Part-time Pay:
$14.
00 - $16.
00 per hour
Benefits:
Flexible schedule On-the-job training Experience level:
2 years Shift:
8 hour shift Day shift Evening shift Morning shift Split shift Weekly day range:
Monday to Friday Weekend availability Work setting:
In-person People with a criminal record are encouraged to apply Ability to commute/relocate:
Altamonte Springs, FL 32714:
Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Hospitality:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The ideal candidate should have experience interacting with customers via email, phone or face-to-face and is capable of fulfilling multiple tasks at once.
The ideal candidate will have excellent communication skills, a pleasant telephone voice and be comfortable solving problems independently as well as working within a team.
We are looking for 1 person for a split shift.
Or 2 people to work part time combination of the below.
(2- 2nd shift, 1- 1st shift, and 2- 3rd shifts)
Responsibilities:
Provide excellent customer service to members.
Be a calm, focused, and unflappable presence in the face of a crisis.
Ensure that company policy is enforced consistently and courteously.
Write down any facts or other information relevant to the customer's complaint or compliment.
Gather information necessary to process refunds, exchanges, and other requests.
Learn how to use advanced computer systems.
Handle telephone calls with patience and professionalism.
Handle sensitive or delicate issues with diplomacy and tact.
Provide information about goods and services offered by competitors of the company.
Job Types:
Full-time, Part-time Pay:
$14.
00 - $16.
00 per hour
Benefits:
Flexible schedule On-the-job training Experience level:
2 years Shift:
8 hour shift Day shift Evening shift Morning shift Split shift Weekly day range:
Monday to Friday Weekend availability Work setting:
In-person People with a criminal record are encouraged to apply Ability to commute/relocate:
Altamonte Springs, FL 32714:
Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Hospitality:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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